Virtual Meeting Manager

Ardent • Rockville, MD

17h • Onsite

About The Position

Ardent is seeking a Virtual Meeting Manager to join our team. This is an on-site position located in Rockville, MD. Position Description: Ardent is seeking a Virtual Meeting Manager to join our dynamic team. As a Virtual Meeting Manager, you will oversee virtual and hybrid meeting operations, ensuring reliable execution of enterprise collaboration platforms and conference room technologies. You will support high-visibility meetings, maintain platform performance, and ensure seamless user experiences across all environments.

Requirements

• Bachelor’s degree in Information Technology, AV/Telecommunications, or related field.
• Minimum of 4 years of experience managing enterprise virtual meeting platforms in a federal or large enterprise environment.
• Hands-on experience with Microsoft Teams (including Teams Phone), Zoom for Government, and hybrid/conference room A/V systems.
• Experience supporting high-visibility meetings and troubleshooting real-time collaboration issues.
• Strong organizational and communication skills with the ability to coordinate across multiple stakeholders.
• Active Public Trust Tier clearance (or ability to obtain).

Nice To Haves

• Microsoft 365 Certified: Teams Administrator Associate.
• Zoom Certified Professional.
• Experience with ServiceNow or similar ITSM platforms for knowledge management and ticketing.

Responsibilities

• Oversee daily operations of virtual and hybrid meeting platforms, including Microsoft Teams, Teams Phone, Zoom for Government, and conference room A/V systems.
• Schedule, test, and execute high-visibility meetings and large-scale events, including after-hours support as needed.
• Coordinate with stakeholders to resolve platform issues and support system administration activities.
• Maintain and update ServiceNow knowledge base articles related to supported meeting platforms.
• Ensure readiness, functionality, and reliability of conference room A/V equipment, including Teams Rooms, Zoom Rooms, displays, microphones, and cameras.
• Monitor and report equipment status, risks, and issues to leadership.
• Support and track SLA compliance related to virtual meeting performance, response times, and availability metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees