Virtual Market Sales Manager

2020 Companies•Sacramento, CA

58d•$26 - $26•Remote

About The Position

2020 Companies has partnered with Samsung Electronics America to hire a full-time Virtual Market Sales Manager! Are you a sales powerhouse with an unwavering passion for technology and a knack for building rapport with people? Do you thrive in fast-paced environments where your relentless pursuit of excellence can drive meaningful results? Do you relish the challenge of developing and executing strategic plans to achieve and exceed sales targets? If so, Samsung is seeking an exceptional Virtual Market Sales Manager to join our dynamic team. In this role, you will be the face of Samsung, directly engaging with consumers, providing technical support, and showcasing the latest innovative technologies in your assigned market. Your mission is to transform product demonstrations into captivating experiences, ignite consumer enthusiasm, and grow sales while ensuring a high Net Promoter Score (NPS). At 2020 Companies, we work for you. As a long-standing partner with Samsung Electronics and various other clients in the wireless and consumer electronics sectors, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchase decisions to form forever-customers. What's in it for you? Work remotely Competitive hourly rate, paid weekly Hourly pay $26.00 depending on experience and geographic market location Bonus paid quarterly based on set objectives Next day pay on-demand with DailyPay Eligible for medical, dental, vision benefits Eligible for 401k with company matching Paid time off Paid training completed virtually on personal computer Scholarship opportunities Employee Assistance Program What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Requirements

Strong technical knowledge and troubleshooting skills: Demonstrated ability to diagnose and resolve technical issues related to Samsung products, including hardware, software, and network connectivity
Proficiency in using online technical resources: Ability to efficiently navigate and utilize online manuals, knowledge bases, and troubleshooting guides to find solutions
Excellent communication skills: Strong verbal and written communication skills to clearly explain technical concepts to customers of varying technical expertise
Active listening skills: Ability to attentively listen to customer concerns and identify underlying technical issues
Problem-solving skills: Strong analytical skills to identify root causes of technical problems and develop effective solutions
Empathy and patience: Ability to interact with frustrated customers with empathy and understanding, providing them with reassurance and support
Ability to prioritize and multitask: Manage multiple customer inquiries and technical issues simultaneously while maintaining efficiency and quality
Commitment to continuous learning: Eagerness to stay up-to-date on the latest Samsung technologies and product releases through training and self-study
Teamwork: Ability to collaborate effectively with other sales team members and technical support specialists to provide seamless customer service
Ability to multi-task in a fast-paced, retail team environment
Flexibility in schedule to work weekend or non-standard shifts
Strong written and verbal communication skills while being quick on responses
Ability to build and maintain strong personal relationships
Has a "do whatever it takes" attitude and positive mindset
Passionate about engaging consumers and showing off client's products

Responsibilities

Effectively troubleshooting technical issues:
Identifying root causes of customer problems quickly and efficiently
Applying your knowledge of Samsung products and technologies to diagnose and resolve technical issues
Providing clear and concise instructions to customers to guide them through troubleshooting steps
Utilizing technical support resources, such as online manuals and knowledge bases, to find solutions
Escalating complex issues to technical specialists as needed
Offering proactive support and guidance:
Anticipating potential customer questions and concerns
Providing proactive guidance on product features and functionality
Demonstrating best practices for using Samsung products to optimize their performance
Recommending relevant technical resources to customers for self-help
Maintaining a strong technical knowledge base:
Staying up-to-date on the latest Samsung product releases and features
Regularly participating in technical training and workshops
Sharing your knowledge and expertise with other team members
Communicating effectively with customers:
Actively listening to customer concerns and explaining technical information in clear and understandable language
Demonstrating empathy and patience in challenging situations
Building trust and rapport with customers by providing excellent service
Deliver Exceptional Sales Performance:
Achieve and exceed market sales targets through effective communication, problem-solving, and relationship-building
Identify and nurture sales opportunities, proactively approaching customers and converting their interest into purchases
Analyze sales data to identify trends and areas for improvement, continuously optimizing sales strategies
Proactively Engage Consumers:
Engage customers in conversation, actively listening to their needs and interests to tailor product recommendations
Create a positive and memorable experience for each customer, fostering brand loyalty and encouraging repeat business
Identify and recommend Samsung product solutions aligning with each customer's needs
Performance Measurements:
Meet or exceed sales goals
Ticket closure Rate and Customer NPS Survey Results
Effectively execute sales activities
Effectively demonstrate an ongoing ability to establish, maintain, and influence business relationships with merchant Store and District Leadership
Record and maintain appropriate documentation