Virtual Manager (Healthcare)

The VA Group, LLC-posted 4 days ago
Full-time • Manager
Remote
101-250 employees
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Join us today! Are you a proactive, highly organized Virtual Manager who thrives in healthcare operations? We’re hiring immediately for a part-time role supporting a private practice—and we want YOU to help us streamline care, documentation, and day-to-day ops. Disclaimer: This is a general overview of the position. Specific tasks and tools will be discussed in detail during the final interview.

  • Coordinate daily administrative tasks and ensure nothing falls through the cracks
  • Communicate through the EMR (Cerbo) and by phone to reach patients, vendors, and partners
  • Order labs across multiple vendors (each with different processes) and track completion
  • Own and improve day-to-day billing processes (claims, payments, reconciliations, follow-ups)
  • Build clear SOPs/documentation—capture what’s “in the head” and turn it into repeatable processes
  • Oversee inventory management & audits: track supplements, maintain min/par levels, manage refills
  • Maintain accurate records, notes, and task logs inside Cerbo and related tools
  • Identify bottlenecks, propose improvements, and introduce structured task management
  • Collaborate closely with the client; communicate updates, risks, and next steps with empathy and clarity
  • 2+ years of administrative or operations experience (healthcare setting preferred)
  • Excellent English—confident on the phone, crisp in writing, and not afraid to communicate
  • Great with documentation: you love tidy SOPs, checklists, and version control
  • Detail-oriented, patient, and empathetic—comfortable supporting patients and clinical staff
  • Tech-savvy; quick to learn EMRs (Cerbo experience a plus) and workflow tools
  • Able to work independently, prioritize, and follow through without hand-holding
  • HIPAA Certification (If you don’t have it, the client will cover certification costs)
  • Experience with Cerbo, healthcare billing, lab ordering, and inventory control
  • Background in task/project management or QA of processes
  • Job security and stability
  • Exceptionally supportive team
  • Opportunities for career growth
  • Fun work environment
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