Virtual Leasing Professional

NHE, Inc.•Greenville, SC

7d•$20 - $22•Remote

About The Position

The Virtual Leasing Professional is the company's first impression to potential and current residents. Responsible for all sales activities, from lead generation through move in. This includes generating and handling incoming prospective traffic, scheduling tours with onsite staff, qualifying applicants and lease generation. Ensures the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications). The Virtual Leasing Professional will play an instrumental role in nurturing the relationship with the residents throughout their residency by providing high quality customer service. Must be flexible and able to work on any property on a varied schedule and from time-to-time travel and work onsite to assist with leasing needs. This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

Requirements

Sales-minded individual with attention to detail
Self-motivated with the ability to take initiative without instruction
Able to meet/ exceed sales objectives
Excellent communication and follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic and reliable
Microsoft Office including Word, Excel and Outlook
Excellent follow-up skills via email, text, writing and phone
Positive attitude, strong work ethic, reliable and self-motivated
Must have the ability to work with little direction maintaining confidentiality and professionalism
Multi-task and be a team player.
Strong communication skills with outgoing personality.
Prior leasing or other property management experience required.
Prior experience and strong understanding of LIHTC Section 42 required.
High School Diploma or equivalent required.
Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Yoyager, Popcard, Payscan, Rent Café preferred).

Nice To Haves

Property Manager's or PMIC license preferred.
Prior experience and strong understanding of HUD Section 8/PRAC/HAP/Home/HTF/etc. preferred.
Bachelor’s degree or two years of successful working experience in the apartment management industry, including extensive customer service and leasing/marketing preferred.
Other related experience or equivalent education may be substituted.

Responsibilities

Demonstrate strong sales skills to both internal and external customer.
Manage the sales process from start to finish to achieve sales goals
Ensure that all sales leads via telephone, internet leads, etc. are followed through until considered lost or "closed".
Answer questions to determine the needs of potential residents.
May assist with possible virtual tours if needed.
Close the sale/renewal by effectively communicating the value of the community and NHE s commitment to delivering a quality living environment and home
Maintain closing ratio based upon the needs of the community
Monitor and follow-up on pending renewal offers
Demonstrate customer service skills to both internal and external customers
Create and maintain excellent ongoing relationships with potential and current residents
Use customer service skills to take resident requests, address resident concerns regarding the leasing/renewal process and resolve them effectively and efficiently.
May participate in social media marketing to obtain traffic and assist with brand management.
Prepares and assists with all leasing paperwork in a timely and accurate manner
Maintain professional demeanor at all times
Use exceptional multi-tasking skills to streamline processes and effectively manage daily tasks