Virtual Inbound Sales Representative (Chat)

Comcast

8d•$15•Remote

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Supervisor support and guidance provided, accountable for individual results. Works on straightforward tasks using established procedures.

Requirements

Skills Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization
High School Diploma / GED
0-2 Years

Responsibilities

Drive Sales & Customer Engagement: Consistently meet or exceed sales targets by engaging new and existing customers using consultative techniques to understand needs, overcome objections, and recommend tailored solutions.
Customer Support & Relationship Building: Provide exceptional service by addressing inquiries, transitioning support calls into sales opportunities, and creating positive, lasting customer relationships.
Product & Process Knowledge: Educate customers on products and services using available tools, while adhering to established sales processes to ensure consistency and quality.
Professionalism & Integrity: Maintain a respectful, friendly, and professional demeanor, making sound decisions that align customer satisfaction with company goals.
Communication & Soft Skills: Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and interpersonal abilities.
Adaptability & Growth Mindset: Thrive in a fast-paced, competitive environment, showing a proactive attitude toward continuous learning and improvement.
Collaboration & Teamwork: Work effectively with peers and cross-functional teams to deliver a seamless customer experience.
Technical Proficiency: Navigate multiple systems efficiently and input data accurately while using standard office tools (keyboard, mouse, headset, etc.).
Reliability & Flexibility: Maintain dependable attendance and be available to work nights, weekends, and overtime as needed, with a willingness to take on additional responsibilities.
Outbound Follow-Up: While primarily an inbound chat-function role, agents may occasionally need to follow up with customers via outbound calls to resolve issues or complete transactions.
Coachability & Performance: Actively seek, receive, and apply feedback to improve performance. Achieve established goals and metrics while contributing to team success.
Other Duties: Perform additional responsibilities as assigned to support business objectives.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Benefits

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

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