Virtual Inbound Sales (Chat) Representative

Comcast-posted 7 months ago
Full-time • Entry Level
Broadcasting and Content Providers
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

  • Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services.
  • Demonstrates consultative sales techniques by using lifestyle discovery questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
  • Demonstrates knowledge of the Company's products and services and educates customers while building value in an attempt to overcome objections.
  • Develops knowledge of the digital buy flow process to appropriately assist and guide customer with order completion, or to complete the order on their behalf.
  • Personalizes interaction and describes product experiences in an effort to ensure a positive customer experience.
  • Applies effective writing skills while engaging with customers through chat to provide responsive and on-demand engagement.
  • Applies effective oral communication skills with phone interactions to provide responsive and on-demand engagement.
  • Multi-tasks between simultaneous chats with an attention to detail and high-degree of accuracy.
  • Exhibits professionalism and integrity with a warm and friendly demeanor to customers and teammates.
  • Exercises sound judgment and acts in the best interest of both the customer and company.
  • Maintains expected performance levels in a dynamic and highly competitive environment.
  • Acts as a team player committed to growth and development.
  • Consistently strives to follow critical sales process flow as allowed by the customer to ensure a complete sales experience and provide a great customer experience.
  • Manipulates objects such as pen, keyboard and mouse.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • High School Diploma / GED
  • 0-2 Years of relevant work experience
  • Customer-Focused
  • Workplace Organization
  • Persuasion
  • Technical Knowledge
  • Resilience
  • Communication
  • Critical Thinking Problem Solving
  • Professional Integrity
  • Base Pay: $14.50
  • Total Target Compensation: $22.67 (Base Pay plus Targeted Commission)
  • Best-in-class Benefits
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Inbound Sales Representative Resume Examples
•
Inbound Sales Representative Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service