Virtual Event Support Coordinator

The National Society of Leadership and Success (NSLS)

2d•Remote

About The Position

The Virtual Event Support Coordinator (Part-Time Independent Contractor, 1099) will join a team of 100+ purpose-driven staff members in a friendly, focused, fast-paced entrepreneurial environment. The National Society of Leadership and Success (NSLS) is the largest accredited leadership honor society in the United States, with over 800 chapters and more than 2 million members. The Virtual Event Support Coordinator (Part-Time Independent Contractor, 1099) will provide hands-on support for national virtual events serving hundreds of chapters nationwide. This engagement focuses on delivering reliable, high-quality technical and participant support during live virtual programming. This is a part-time contractor engagement (approximately 15–20 hours per week) supporting afternoon and evening events (Eastern Time), with occasional weekend events possible. This position is offered as a 1099 independent contractor engagement, which means the contractor will determine the manner and means by which services are performed, using their own tools, methods, and expertise to deliver agreed-upon outcomes. This role does not include employee benefits and is not subject to company policies applicable to employees.

Requirements

1-2 years of experience in customer service, event support, or similar customer-facing roles
Hands-on experience with Zoom webinar features including polls, Q&A, chat moderation, and breakout rooms
Strong technical aptitude with ability to troubleshoot common audio/video issues in real-time
Strong multitasking abilities and composure during high-activity moments
Comfortable working independently during live events while staying connected with the team via communication tools
Availability during afternoon and evening hours (Eastern Time). Events typically run weekday afternoons and evenings, with occasional weekend events possible in the future
Reliable high-speed internet connection
Functional computer with webcam and microphone
Quiet workspace for professional participation during events

Nice To Haves

Experience with Google Workspace, Slack, and CRMs helpful but not required

Responsibilities

Pre-Event Support: Assist with event preparation and setup, including platform configuration, materials review, pre-event testing, and participant onboarding processes.
Live Event Support: Provide real-time technical and logistical support during national events, including chat moderation, Q&A management, attendee assistance, and troubleshooting.
Technical Monitoring: Actively monitor audio, video, and streaming quality throughout events and resolve issues quickly to ensure seamless participant experiences.
Breakout Room Management: Manage breakout room assignments and facilitate smooth transitions between sessions.
Participant Engagement: Monitor registration and attendance, respond to attendee questions via chat, and provide support throughout live sessions with a service-oriented approach.
Collaboration & Communication: Coordinate with the National Events team via Slack during live events for real-time problem-solving and support.
Post-Event Tasks: Complete essential follow-up activities such as closing out event platforms, compiling chat logs and Q&A for team review, and basic wrap-up tasks as needed.

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