Virtual Desktop Service Owner – VDIaaS (Private & Public Cloud) (RapidScale)

Cox Communications • Raleigh, NC

27d • Hybrid

About The Position

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies. You will serve as a technical lead for VDIaaS, partnering across Product, Engineering, and Operations to define standards, guide architectural decisions, and ensure consistent design and delivery across private and public cloud environments. The ideal candidate will have a strong background in desktop virtualization, cloud services, and service ownership, with a focus on delivering secure, resilient, and scalable virtual desktop environments that meet business needs. You will define and maintain reference architectures, establish best practices, and drive operational excellence across VDIaaS services. This role requires close collaboration with cross functional teams to operationalize new services, enhance existing offerings, and deliver an exceptional customer experience.

Requirements

• VDI Platforms: Strong hands on expertise in one or more VDI technologies such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Azure Virtual Desktop, with working knowledge of the othersCloud Platforms: Familiarity with AWS, Azure, GCP, and hybrid cloud architectures for VDI deployments.
• Networking: Strong knowledge of networking concepts relevant to VDI, including VPNs, firewalls, load balancers, and DNS.
• Security: Strong knowledge of security principles, compliance frameworks, and zero-trust architectures for virtual desktops.
• Automation & Scripting: Proficiency in automation tools and scripting languages (e.g., PowerShell, Python) for VDI orchestration.
• Monitoring & Performance: Ability to set and document monitoring standards and optimize VDI performance across distributed environments.
• Bachelor’s degree in a related discipline and 6 years’ experience in VDI or cloud services. Equivalent combinations (e.g., Master’s + 4 years or 10 years without a degree) considered.
• Strong expertise in virtual desktop architecture and cloud-based VDI solutions.
• Familiarity with managed services and service ownership principles.

Nice To Haves

• Relevant certifications (e.g., VMware Certified Professional – Desktop and Mobility, Citrix Certified Expert, Microsoft Azure Virtual Desktop certifications) are a plus.

Responsibilities

• Design and implement VDIaaS solutions leveraging technologies such as Horizon DaaS, Citrix Virtual Apps and Desktops, and Microsoft Azure Virtual Desktop.
• Define and maintain virtual desktop service architecture, including connectivity models for private, hybrid, and public cloud environments.
• Collaborate with Product and Operations teams to operationalize new virtual desktop services and features.
• Develop and maintain architecture documentation, including design specifications and implementation standards.
• Ensure security and compliance across all virtual desktop environments, aligning with industry best practices.
• Document standards for measuring, monitoring and optimizing VDI performance, ensuring high availability, reliability, and scalability.
• Serve as a technical leader and escalation point for complex vendor or architecture related VDI issues.
• Provide guidance and training to internal teams on VDIaaS solutions and best practices.
• Evaluate and recommend VDI technologies and services that enhance performance, security, and cost-effectiveness.
• Stay current with industry trends in desktop virtualization, cloud computing, and managed services.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees