Virtual Data Assistant

Drury Hotels•St. Louis, MO

2d•Remote

About The Position

Under general direction, focus on administrative support to ensure maximum selling time for the sales team. Provides support to Groups, Meetings, and Business Development. Works to maintain a high standard of service and hospitality and always maximizes revenue for the Drury system. Property Location: 13075 Manchester Rd - St. Louis, Missouri 63131 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 Incentives - Quarterly bonuses (we succeed together!) based on hotel results

Requirements

Requires the ability to communicate clearly, both orally and in writing.
Proficiency in data entry and computer skills, including typing at 55 w.p.m., is also required.
Strong attention to detail, organizational skills, and a basic understanding of Microsoft Outlook are also required.
Requires the ability to provide a work-at-home space, desk, chair, and internet provider.
It also requires that all eligibility requirements and expectations are met per the virtual program and agreement.

Responsibilities

Has a +1 service attitude and provides courteous, friendly guest service by anticipating client and team member needs.
Responds promptly and efficiently to inquiries, requests, and complaints.
Assist clients throughout their booking process to ensure they are able to Travel Happy.
Knowledgeable of selling skills and company sales programs to maximize revenue and occupancy levels.
Keeps current knowledge of marketing programs, special rates, and promotions.
Keeps accurate information in all resources as required and maintains company records as outlined in the Company’s procedures.
Be an expert at entry, revision, and organization of sales leads and rooming lists.
Notify appropriate team members of any potential problems with accounts, leads, rooming lists, or hotel availability, and assist in finding a solution.
Be proficient in error reporting and understanding how to communicate errors effectively.
Notifies hotels and/or sales teams when proper billing is established.
Assists with entering bookings and sales leads into Delphi.
Understand various data entry functions, such as revenue reporting, software administration, group pick-up reports, and commissions/rebates.
Manages content on third-party platforms.
Comply with office safety/security rules and instructions to perform work efficiently and protect oneself, fellow workers, and the company.
Performs other duties as required or assigned.

Benefits

Flexible scheduling
paid time off
hotel discounts and free room nights
Mentorship
cross-training
development plans
management training
Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
Company-matched 401(k)
Quarterly bonuses