Virtual Customer Representative - Oklahoma City, OK
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About The Position
At Consumer Cellular, we are dedicated to providing our customers with the best service possible, and as a Virtual Customer Representative, you will play a crucial role in achieving this goal. This fully remote position allows you the freedom to work from home while still being a vital part of our team. You will be responsible for handling customer inquiries, troubleshooting technology issues, and providing solutions to enhance the customer experience. Your role is not just about answering calls; it's about being a customer champion who ensures that every interaction leaves our customers satisfied and valued. In this position, you will take an average of 4+ calls per hour, assisting customers with various inquiries related to their cellular service. This includes explaining billing details, guiding them through phone operations, and troubleshooting any issues they may encounter. Your expertise will help customers navigate their devices, whether it’s changing a SIM card, downloading apps, or adding contacts. To excel in this role, you must be highly organized and motivated, maintaining a distraction-free workspace to provide the best service possible. Teamwork is essential at Consumer Cellular. We believe in celebrating our successes together and supporting one another as professionals. As a Virtual Customer Representative, you will collaborate with your teammates, appreciating each other's strengths and differences, which contributes to our positive work culture. We offer flexible scheduling options, competitive wages, and opportunities for career growth, making this an ideal position for those looking to advance in the customer service field.
