Virtual Cruise Booking Agent

Destination Knot•Atlanta, GA

7d•$25,000 - $75,000•Remote

About The Position

We are looking for a detail-oriented and customer-focused Virtual Cruise Booking Agent to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clientsâ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills.

Requirements

Previous experience in travel sales, reservations, or customer service (preferred but not required).
Strong knowledge of cruise lines, destinations, and travel industry trends.
Excellent verbal and written communication skills.
Ability to multitask and manage multiple bookings efficiently.
Sales-oriented mindset with a passion for helping clients plan memorable vacations.
Proficiency with online booking systems, CRM software, and Microsoft Office Suite.
Self-motivated and able to work independently in a remote environment.

Nice To Haves

Certification in travel or cruise industry (e.g., CLIA certification) is a plus.

Responsibilities

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.
Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements.
Process bookings and payments while ensuring accuracy and compliance with company policies.
Maintain strong relationships with clients by offering personalized service and follow-ups.
Stay updated on cruise line promotions, policies, and travel regulations.
Collaborate with cruise partners to secure the best deals and exclusive perks for clients.
Address client concerns and troubleshoot any booking-related issues professionally.
Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations.