Virtual Community Service Administrator - Temporary

UDR - Opening Doors to your future • Bellevue, WA

11d • $32 - $35 • Remote

About The Position

UDR, Inc. and its affiliated companies are adding a Virtual Community Service
Administrator to our team. This position provides administrative support to the
maintenance management teams at (6) six apartment communities (1266 total homes)
located in Bellevue, WA. This is a remote position (required to live within 1
hour of Bellevue, WA) and the schedule is Monday - Friday, 8a - 5p.

Requirements

• High School Diploma, or equivalent, is required with an Associate or Bachelor’s degree preferred.
• Minimum of three years’ property management experience from the administrative or service side of the business.

Nice To Haves

• Customer Service, Administrative, Quality Control or inspection experience is a strong plus.

Responsibilities

• Responsible for scheduling repairs with contractors, tracking, and providing final inspection of the work provided by contractors or vendors.
• Schedule the service team for timely apartment turnovers, painting, floors, carpets and general cleaning.
• Provide inspection of vacant apartments to ensure they are ready for occupancy. Report and schedule maintenance for any issues discovered and report results of turnovers to management.
• Provide support for or complete the pre-move-out inspections on a timely basis.
• Schedule or assist the service team scheduling of service tickets. May follow up on resident satisfaction following the service event.
• Provide overall quality control for both vendor-related and service team related community cleaning, safety, landscaping, and any other community projects.
• Act as the liaison for contact and coordination of vendors as needed.
• Responsible for ordering through Ops Technology for supplies following Company procedures.
• Provide community inspection of every floor or building, exterior and amenity spaces.
• Assist in the bidding process for services and documentation as needed.
• Provide superior customer service to internal and external customers representing the community in a professional, concerned, and friendly manner to foster a positive experience for all residents.
• Organize and maintain filing system, file and retrieve documents, records, and reports. Ensure protection and security of files and records.
• Greet vendors or contractors and accompany them to appropriate work area or to the appropriate service team lead or manager.
• Perform other duties as assigned or as necessary.
• Support the District Service Manager with entering and tracking small and large claims.

Benefits

• We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
• Medical, Dental, Vision Plans
• Lifestyle Flexible Spending Account
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match
• Rent Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED