Virtual Clinical Educator

Inizio Engage • Charlotte, NC

3d • Remote

About The Position

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The Virtual Clinical Educator (VCE) is responsible for providing remote (web-based, telephone call) disease state and product education and training to assigned patients and care partners across the nation for a specific product within the respiratory therapeutic area. The VCE also supports the design and development of TA educational resources, including disease state and product information, patient, care partner, community advocate, and consumer education materials and programming. The Clinical Educator demonstrates expert knowledge of TA disease states, treatment guidelines, product, supportive care, adverse event management, and the competitive landscape. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Requirements

• Current Registered Nurse US healthcare professional license required
• Minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience (primary care, specialty care, institutional; background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred.
• Experience working in a remote setting handling patient interactions
• Ability to travel in the US including overnight travel
• Valid Driver’s License and acceptable driving record
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• Evidence of continual professional development and a desire to update professional knowledge base regularly

Responsibilities

• Provide remote (web-based, telephone) education and training to assigned patients prescribed client product and have opted into the clinical educator program
• Virtual Clinical Educator may be required to conduct in-person education, if business permits.
• Clinical Educator identifies, supports, and communicates unique educational opportunities for related product and shares intelligence with leadership.
• Clinical Educator contributes clinical insights in support of the development of both short and long- term enhancement of program offerings.
• Conducting outbound medication adherence support to patients and or caregivers
• Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
• To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• Some overnight travel may be required

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees