Virtual Clinical Educator

Inizio Engage•Yardley, PA

2d•Remote

About The Position

Inizio Engage has a long-standing partnership with Amgen, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Requirements

Current US RN License
Associates Degree/Bachelors/BSN or equivalent work related experience
Preferred minimum of 3 years’ experience working in a specific disease state or related field
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly
Must have stable, reliable, high speed home internet.
Must have a designated separate home office space that is quiet and away from distractions

Responsibilities

To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique
To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
Ability to join frequent meetings and calls without disruption or disconnecting
Conducting outbound medication adherence support to patients and or caregivers
Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
To constantly consider new and innovative approaches that potentially develop new partnership opportunities
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
Perform other duties as requested.