Virtual Clinical Educator (Inbound)

Inizio Engage XD • Oregon City, OR

375d

About The Position

Inizio Engage is seeking a healthcare professional to provide virtual or telephonic educational support related to a designated disease state. This role involves delivering non-promotional disease state education to patients, caregivers, and healthcare professionals, ensuring adherence to company standards and client procedures. The position emphasizes relationship-building with key customers and maintaining high-quality customer service while utilizing technology for educational purposes.

Requirements

• Current US healthcare professional license: RN
• Associates Degree/Bachelors/BSN or equivalent work-related experience
• Preferred minimum of 3 years' experience working in a specific disease state or related field
• Demonstrate effective and professional communication
• Ability to join frequent meetings and calls without disruption or disconnecting
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• Evidence of continual professional development and a desire to update professional knowledge base regularly.

Responsibilities

• Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company.
• Provide therapy and/or medical device product education, including supplemental injection/infusion/inhalation training support.
• Present virtual educational programs to Healthcare Professionals, Patients, Caregivers, or other identified customers in accordance with client procedures.
• Conduct outbound medication adherence support to patients and/or caregivers.
• Enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.
• Collect demographic data and disposition for product, sample, reimbursement services, and literature fulfillment.
• Maintain excellent quality and superior customer service while adhering to program talking points or scripts.
• Leverage live video conferencing software on the web/client specific websites as applicable.
• Use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the materials.
• Attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.
• Develop and strengthen relationships with key customers.
• Facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio.
• Consider new and innovative approaches that potentially develop new partnership opportunities.
• Complete all required administrative responsibilities in a timely manner, including daily computer updates, weekly summary of activity reports, emails, and time reporting.
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities, and developments.
• Maintain all company equipment and materials in accordance with company instructions.
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

Benefits

• Competitive compensation
• Accrued time off
• Medical, dental, vision insurance
• 401k
• Disability and life insurance
• Paid maternity and bonding time benefits
• Employee discounts/promotions
• Company-wide recognition, contests, and awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a Great Place to Work award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: Associate degree