Virtual Clinic Office Coord

BrightSpring Health Services•Portland, OR

16d•Remote

About The Position

Shape the Future of Neuro Rehabilitation from Your Home Office! Are you a highly organized and proactive individual with a passion for providing exceptional support? Rehab Without Walls® invites you to join our innovative team as a Virtual Clinic Office Coordinator ! In this fully remote role, you'll be the central point of contact, expertly coordinating the virtual care journey for our clints/patients through seamless use of virtual office software. You'll play a vital role in ensuring the smooth daily operations of each client's program, from meticulous record management and proactive customer service to precise billing and efficient scheduling. If you thrive in a dynamic environment and are eager to contribute to life-changing rehabilitation , we encourage you to apply!

Requirements

Minimum of an associates degree with a business emphasis. Significant, directly related medical office experience may be considered in place of a degree.
Ability to multitask and manage complex computer applications.
Minimum of two years of front and back medical office work experience.
Professional attitude, appearance, strong customer service skills, and good judgment.
Proficiency in advanced computer software (Microsoft Office) and data entry skills.
Excellent organizational, customer service, and oral/written communication skills.
Dedicated workspace with internet for remote work.
Working ability to utilize Microsoft Office, including Outlook, Word, Excel, Teams, and PowerPoint .

Nice To Haves

BA or BS in business, healthcare, or other related fields is preferred.
Prior work experience in a healthcare or call center environment
Strong interpersonal and customer service skills.

Responsibilities

Provide exceptional virtual reception, greeting and assisting patients and visitors via video kiosk or phone.
Manage referrals and inquiries, maintaining organized tracking (e.g., Excel).
Understand and navigate various insurance benefits, including verification and obtaining authorizations.
Create, update, and maintain patient records within the electronic medical record (EMR) system.
Coordinate patient appointments and manage scheduling.
Manage the patient registration process, including virtual check-in/out.
Process payments, including collecting copays and managing account balances.
Administer and enforce the No Show/Cancellation policy.
Ensure accurate and timely documentation through filing, faxing, and scanning.
Perform data entry for billing and payroll processes.
Cultivate and maintain positive relationships with referral sources.
Support marketing and brand awareness initiatives as needed.
Undertake other duties as required to ensure efficient virtual clinic operations.