VIRTUAL CLIENT SPECIALIST
About The Position
Join an Amazing Team at Davinci Virtual! Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. We’re a fast-growing, fulfillment-driven company known for our innovative solutions and exceptional service—and we’re looking for friendly, energetic people to join our team! As a Virtual Client Specialist, you are the voice of our company. You’ll handle inbound calls on behalf of Davinci’s clients while providing warm, professional, top-notch customer support. After completing in-person training at our Midvale office, you’ll work fully from home—no commute, no dress code, all comfort. (You’ll just need reliable internet and a quiet workspace.) If you're enthusiastic, customer-focused, and excited about growing with an incredible team, this may be the perfect fit for you!
Requirements
- High School diploma
- 40+ WPM typing speed
- Excellent written and verbal English skills
- Customer service experience
- Proficiency with Microsoft Office, Outlook, Internet, and Windows
- Reliable high-speed internet for WFH
- Backup location in case of outages (or ability to work occasionally from our office)
Nice To Haves
- Team player with strong communication
- Problem-solving and conflict-resolution skills
- Motivated, tech-savvy, and eager to learn
- Organized, focused, and adaptable
- Consistent and dependable attendance
- Professional presentation
Responsibilities
- Answer inbound calls accurately, efficiently, and with a great attitude
- Provide outstanding customer service on every call
- Navigate client instructions, websites, schedules, and tools with confidence
- Send professional, well-written emails as needed
- Meet call quality, accuracy, and answer-time standards
- Communicate effectively with coworkers, leaders, and clients
- Review team stats daily and strive to meet goals
- Follow department procedures, policies, and workflows
- Contribute to team culture and be a positive, supportive teammate
- Participate in leadership and personal development programs
- Bring forward ideas to improve processes and the customer experience
- Commit to achieving team and company goals
- Continuously learn new tools and skills
Benefits
- Competitive Pay & Bonuses
- $16/hr. to start
- New-hire bonuses at 3 months and 9 months
- Lots of opportunity for advancement
- Exceptional Benefits (Seriously Amazing!)
- 100% employer-paid Medical, Dental, and Vision for employees
- Affordable family plans
- HSA, FSA, and Dependent Care FSA options
- Employer-paid life insurance, short-term disability, and long-term disability
- Rewards & Recognition Program – Nectar
- Earn points from peers, leaders, and HR that you can redeem for:
- Bonuses added to your paycheck
- Extra paid time off
- Amazon items or gift cards
- Work-From-Home Flexibility
- After training, work fully remote
- Supportive team and leadership
- Opportunities for professional development and leadership training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
