Virtual Care Coordinator - New York, NY #01

NavitsPartners • New York, NY

2d • $24 - $28 • Onsite

About The Position

"Navitas Healthcare, LLC" is seeking Virtual Care Coordinator for an exciting job in New York, NY.

Requirements

• Minimum 3 years of experience in direct patient care
• Experience supporting telehealth, virtual care, or remote patient monitoring programs
• Ability to identify and escalate changes in patient status and safety risks
• Strong understanding of telehealth workflows, protocols, and technology platforms
• Experience with quality review, outcomes tracking, and data-driven decision-making
• Proficiency with EHR systems and virtual monitoring platforms
• Strong critical thinking, multitasking, and organizational skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively within interdisciplinary teams

Nice To Haves

• Associate’s or Bachelor’s degree in a health-related field
• Experience developing telehealth policies, workflows, or best practices
• Experience managing telehealth metrics or performance dashboards
• Experience supporting program improvements or technology transitions

Responsibilities

• Virtual Care & Telemedicine Support
• Monitor assigned patients remotely for safety, behavioral changes, and clinical needs
• Provide continuous observation and promptly escalate concerns to nursing staff or physicians
• Support virtual patient consultations, telehealth scheduling, and provider coordination
• Ensure telehealth sessions are initiated on time and completed successfully
• Assist with remote monitoring of vital signs and clinical indicators as directed
• Accurately document patient behavior, redirection efforts, safety events, and escalations
• Telehealth Operations & Workflow Coordination
• Assist with developing, implementing, and maintaining telehealth and remote monitoring workflows
• Collaborate with leadership on telehealth policy development and program enhancements
• Triage and assign patients requiring virtual monitoring services
• Maintain dashboards and datasets related to utilization, quality metrics, and clinical outcomes
• Identify trends and support quality improvement and remediation initiatives
• Participate in onboarding and training of new telehealth staff
• Technology, Systems & Troubleshooting
• Navigate multiple technology platforms and electronic health record (EHR) systems
• Provide high-level (“white glove”) support to clinicians using telehealth applications and equipment
• Troubleshoot software, connectivity, and device issues
• Escalate technical or equipment failures to appropriate support teams
• Collaboration, Communication & Program Support
• Serve as a liaison between clinical teams, technology partners, vendors, and hospital departments
• Participate in scheduled meetings to review performance metrics and operational improvements
• Collaborate with hospital partners to review cases and monitor outcomes
• Communicate effectively with care teams, patients, and families
• Ensure documentation standards and HIPAA-compliant virtual engagement
• Share accountability for program quality, safety, and performance

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree