Virtual Banking Sales and Strategy Manager (Training Developer and Facilitator), Vice President

JPMorgan Chase • Columbus, OH

395d

About The Position

As a Virtual Banking Sales and Strategy Manager (Training Developer and Facilitator), Vice President, you will lead the development and execution of innovative training programs aimed at enhancing the skills of Virtual Bankers in sales and customer service. This role emphasizes strategic insights, relationship building, and a commitment to diversity and inclusion, ensuring a world-class customer experience at Chase.

Requirements

• 5+ years experience in learning and development, including facilitation and curriculum development experience
• Strong agile project management experience
• Experience developing and presenting training analytics
• Display the highest professional standards, operating with a commercial mindset, high client centricity and being innovative by challenging the status quo
• Adept at multi-tasking and meeting deadlines within a fast-moving professional environment
• Familiarity with Branch behaviors and tools that drive successful client engagement
• Superior verbal and written communication skills and comfort in communicating with different levels of management
• Ability to work independently in a high performance team
• Ability to work collaboratively and to develop strong, positive working relationships across a matrixed organization
• Extensive software skill experience - expert level proficiency in four or more tools in the Adobe Creative Suite applications and high proficiency in Microsoft Office Tools.

Responsibilities

• Creates engaging and impactful learning content
• Leads and delivers the new hire and continuous learning programs
• Identifies gaps between applicable requirements and current procedures/controls and implements resolution of mitigating controls
• Collaborates with Branch training partners and development teams to ensure cohesive and effective learning solutions
• Facilitates professional development training both in classroom and virtually
• Facilitates Train-the-Trainer sessions and provides facilitation support for targeted programs where required
• Manages the global schedule for professional development open enrollment, working with the team to make adjustments and improve processes to enhance quality
• Ensures compliance of project activities with audit and risk policies and the highest aspirations of the firm's business principles.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed