The Virtual Banking Consultant is responsible for consulting with Magnifi Financial members, educating them about products, services, and digital solutions. The role involves performing member transactions in a timely, accurate, and courteous manner. The consultant assists members with routine transactions, creates remarkable member experiences, and resolves inquiries over the phone and through electronic channels. They also perform a wide range of account services, act as a liaison between members and internal departments, and encourage members to adopt new digital solutions.