Virtual Banker - NOT REMOTE

OneAZ Credit Union • Phoenix, AZ

1d • $22 - $26 • Onsite

About The Position

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

This position will work in a call center environment dedicated to meeting our members' loan origination and deposit account needs. This position will respond to incoming calls, chats, online applications, or applications from our branches from members who are interested in applying for consumer loans, which includes but not limited to lines of credit, vehicle loans, credit card products, equity mortgage loans and deposit accounts (checking & savings). The position will also be responsible for making daily outbound leads calls to bring in new members and cross-sell additional products and services. This position will develop a pipeline of consumer loans and deposit accounts that they will manage through funding. Individuals in this role will partner closely with other Member Care associates, Mortgage Loan Originators and back-office support staff.

Requirements

• High School Diploma required.
• 3 to 5 years of similar or related experience in customer service, preferably in a financial institution and/or call center environment.
• Demonstrate proficient writing ability and telephone etiquette.
• Must be able to multi-task.
• Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).
• As applicable, any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS).

Nice To Haves

• Some college experience preferred.
• Chat experience is preferred. (High proficiency)

Responsibilities

• Process new members and deposit account applications from members/prospective members that have applied via the web or phone channel.
• Gather the necessary information to complete deposit account applications to funding.
• Respond to new member lead requests, document activities in MXP, follow up with new member inquiries.
• Communicate with prospective members about our products, the value of membership and services with accuracy and timeliness.
• Maintain knowledge of the Credit Union’s membership eligibility.
• Ability to communicate effectively to members, vendors, and internal associates regarding sensitive inquiries, requests and complaints by email or phone.
• Conduct onboarding dialogue for new members, including outbound contact Lending Support.
• Process consumer loan applications from members/prospective members that have applied via the web or phone channel.
• Review credit reports, debt to income ratios, loan to value and other pertinent underwriting information.
• Explain, promote, and inform members of various beneficial credit union products and services to members, like loan protection products.
• Develop new member relationships and expand existing member relationships by providing Credit Union solutions/relationship banking.
• Gather the necessary stipulations to see the loan application to funding.
• Use electronic signature software to send and process loan and account documents for members.
• Perform required research to resolve escalated issues.
• Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
• Manage a pipeline of consumer loans and deposit account applications, while reporting on pull-through ratios, overall performance and any obstacles that are present
• Perform funding duties for all consumer loan products unsecured and secured.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment
• ...and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED