Virtual Assistant (remote-work)

Jobs for Humanity • Lebanon, PA

68d

About The Position

Are you ready to embark on an exciting remote journey as a Call Center Representative? We are seeking passionate individuals who thrive on delivering top-notch sales and want to make a difference. Join our dynamic team and embrace the opportunity to work remotely, providing exceptional support while enjoying the flexibility you deserve. This position requires a 9-month minimum commitment, where you’ll excel from the comfort of your own home. This is an entry-level position which offers on-the-job training. While previous Call Center experience isn't required, we've seen talented professionals do exceptionally well with at least 1+ yrs experience in customer service, sales, or front/back-office experience. Candidates should be very reliable, have good attention to details, have excellent communication and computer skills, coachable, reliable, fully commit to the training schedule which is up to 2 weeks (our attendance policy is strictly enforced) and be willing to consistently learn on the job. If hired for this opportunity you will be required to work from a calm and quiet environment with the required equipment listed throughout the application process. If this sounds like you, submit your application today!!

Requirements

• Minimum high school diploma or equivalent.
• Six months customer service experience.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively present technical information clearly and concisely.
• Ability to fluently speak and comprehend the English language.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to isolate root cause according to prescribed set of guidelines, matching solution to identified issues.
• Ability to listen and respond while keying into automated system.
• Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment).
• Able to accurately type 25 wpm.
• General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), and email applications.

Nice To Haves

• Fluent in Spanish.

Responsibilities

• Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.
• Ensure first call resolution through problems solving and effective call handling.
• Research systems to find missing information as applicable; coordinate with other departments of Voice Dream to resolve issues when needed.
• Accurately document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure.
• Actively listening and communicating with customers, as opposed to just reading the script.
• Other duties may be assigned.

Benefits

• Remote Work
• Training (Must complete training)
• Base salary
• Performance incentives (Bonuses are not guaranteed and solely based on client and company discretion)
• Weekly Schedule (5 days a week)
• 8-9 hours daily schedule (break included)
• Career & Training Development
• Organizational Growth
• Professional Work Environment
• Two yearly company Dinners/Party
• Full-Time 40hr per week position
• Competitive Salary (will be disclosed if we move forward with your application)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees