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The Millwork Virtual Design Specialist is part of the Services Operations Contact Center team located in Atlanta, GA. This role has the ability to engage and support customers on-line, in home, and in the store virtually. The Millwork Virtual Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and visual merchandising presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. The Millwork Virtual Design Specialist is also responsible for qualifying new millwork customers, designing and customizing doors/windows according to customer needs, creating quotes for new millwork projects, obtaining payment, effectively handing off PRO customers, and ensuring a consistent differentiated customer experience.
