The Home Depot-posted 7 months ago
$57,500 - $62,000/Yr
Full-time • Manager
Onsite • Atlanta, GA
Building Material and Garden Equipment and Supplies Dealers

The Virtual Apron Contact Center Supervisor (Countertops) position at Home Depot is a remote role focused on providing exceptional customer service and sales support. As part of the world's largest home improvement specialty retailer, the supervisor will lead a team dedicated to helping customers build and improve their homes and businesses. The role emphasizes the importance of service quality, product selection, and competitive pricing.

  • Supervise and manage the contact center team focused on countertops.
  • Ensure high levels of customer satisfaction through excellent service.
  • Monitor team performance and provide coaching and feedback.
  • Implement strategies to improve service delivery and sales.
  • Collaborate with other departments to enhance customer experience.
  • Proven experience in a customer service or sales environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze performance metrics and implement improvements.
  • Experience in the home improvement or retail industry.
  • Familiarity with contact center operations.
  • Bilingual candidates are encouraged to apply.
  • Competitive salary range of $57,500.00 - $62,000.00.
  • Performance-based bonus program.
  • Profit sharing program depending on position.
  • Flexible remote work environment.
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