The Virginia Operating Officer is responsible for managing five key aspects of our business at the office level in partnership with the Virginia Office Head. The Operating Officer's primary responsibilities are inclusive of the oversight of office metrics, process implementation, incident communication, client team staffing, and general office and personnel management. The Operating Officer must be an experienced operator with the industry knowledge and gravitas to influence strategy and set the tactical direction of the office. The OO works directly with assigned leads for each of our three pillars; PM Lead, CS Lead, and SA lead, respectively; who act as members of the office leadership team in support of the teams/colleagues in their respective area, in addition to other leaders across the firm’s other functions including Operations, Human Resources, and Technology, etc. The Operating Officer is the tactical leader on the ground, synchronizing activities across teams and the Virginia offices to deliver exceptional outcomes for our clients.