Virginia MMIS / MES Account Manager

Conduent • Richmond, VA

2d • Hybrid

About The Position

MMIS/MES Account Manager Conduent’s Government Healthcare Solutions empower state and local agencies to improve health outcomes and optimize program performance through technology-enabled services and platforms. Our solutions support Medicaid, Medicare, and other public health initiatives with a focus on program integrity, member engagement, and operational efficiency. With decades of experience and a proven delivery model, we partner with government clients to deliver mission-critical services that benefit millions of individuals across the U.S. We are seeking a highly skilled and experienced MMIS/MES Account Manager to join our Virginia team. This role is pivotal in establishing and maintaining strategic client relationships, ensuring the delivery of exceptional services, and driving account growth. Ideal candidates will have experience building lasting relationships, an entrepreneurial spirit, and a proven track record in State Government Healthcare.

Requirements

• Educational Background: Bachelor's degree.
• Experience: Minimum of seven (7) years of combined experience in Account Management, Compliance Management and Government Healthcare/MMIS/Medicaid Enterprise Systems.
• Industry Knowledge: Demonstrated professional experience and knowledge of industry standards and best practices for large-scale projects.
• Team Leadership: Experience in leading collaborative teams across service delivery, product, and operations.
• Contractual Expertise: Proficiency in navigating contractual terms, service level agreements, and operational governance.
• Presentation Skills: Ability to deliver polished business reviews and executive presentations with confidence.
• Travel: Willingness to travel as needed.

Nice To Haves

• Medicaid Management Information System and Fiscal Agent experience in the Government healthcare industry.
• Large-scale systems and operations implementation experience.

Responsibilities

• Primary Point of Contact: Serve as the main liaison for the Commonwealth of Virginia, maintaining effective communication for contract administration, escalations, and growth opportunities.
• Collaborative Solutions: Work closely with internal teams (Sales, Marketing, Product, Operations, and Technology) to deliver solutions that exceed client expectations.
• Client Relationship Management: Build and maintain executive-level partnerships, serving as a trusted advisor to client stakeholders.
• Financial Performance Management: Manage account profit and loss related to the budget to achieve or exceed annual goals.
• Performance Oversight: Partner with Delivery to drive performance and oversee the end-to-end execution of contracted services.
• Growth Strategies: Identify and develop upsell and cross-sell opportunities to maximize account potential.
• Contract Management: Manage contract renewals, pricing discussions, and change request processes.
• Issue Mitigation: Oversee issue resolution, mitigation planning, and performance escalations.
• Strategic Insight: Stay informed on industry trends and competitor analysis to inform client strategies.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees