VIP Tech Support
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About The Position
This role has responsibility for VIP IT support for the SET and SET-1 community based on site and remotely and works closely with technical leadership. VIP IT Support - The AZ IT VIP Service is provided to the AstraZeneca business to support our top Executive team with white glove technical support anywhere in the world they may need assistance. The VIP Global service will cover 24x7 support for this limited group of executives. The service will be provided at AZ Campus sites as a normal practice. However, to properly provide the VIP support, travel to alternate sites or locations may be required at any time. The service will go to the executive whenever practical. The normal hours of coverage of the service is based on the hours of the AZ Campus where provided. However, as VIP is a 24x7 Global service, the service will provide additional coverage for non-site hours. With Global reach, the service will use a follow the sun methodology when appropriate. This role is expected to be the authority in the ways of working for our VIP personnel and is part of the VIP Support network and Regional VIP Support Team. They will be an authority for the technology and tools used by the VIP personnel, including ensuring appropriate training is given and up-to-date and relevant for their day-to-day activities.
