Guitar Hotel - Vip Services Butler

Seminole Gaming • Hollywood, FL

1d

About The Position

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Requirements

• Two years college preferred as well as a minimum (4) years food and beverage experience in a first class hotel, casino, restaurant or related hospitality area.
• Must have an excellent understanding of food and beverage service skills including In Room Dining, fine dining, wine, and spirits knowledge.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

• Prioritizes and makes decisions at a high level of importance and fast pace, by utilizing proper resources.
• Prepares suites for arrival (lights, television, temperature and music) ensuring the suite is in pristine and excellent working condition.
• Delivers and sets up amenities in suites in a detail oriented and appealing presentation.
• Greets all VIP Hard Rock guests upon arrival at the suite explaining all services provided by the butler staff for the guest’s comfort and pleasure.
• Maintains confidentiality (within the VIP team) of guest information and activities.
• Takes food and beverage orders maintaining excellent knowledge of all Hard Rock dining venues.
• Serves meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites from both casual and fine dining restaurants.
• Assists guest in unpacking and packing.
• Polishes shoes, removes spots, brushes, presses, performs minor repairs to clothing items and arranges for laundry and dry cleaning services and return of these items to the guest’s wardrobe.
• Draws and assists guest with bath, dressing and other personal needs as requested.
• Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service.
• Coordinates housekeeping and turndown services to make certain guests receive timely, seamless and unobtrusive service.
• Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management.
• Purchases specialty items for guests with the approval of their Casino Host.
• Coordinates bellman upon checkout and ensures transportation is arranged and on time.
• Replenishes glassware, dishes and beverages upon checkout and reports any housekeeping or facilities issues to management.
• Is responsible for an adequate par stock of food/beverage, china, flatware, glassware, linen, dry/paper products to meet business demand.
• Maintains a clean and organized butler pantry and compliance with local fire and health regulations.
• Attends training classes as requested by management to assist in furthering their knowledge and skills.
• Completes all side work duties prior to shift end to set their peers up for success.
• Participates during the informative and detail oriented pass downs between shifts.
• Performs all other related and compatible duties as assigned.

Benefits

• We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!
• Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed