VIP Representative

Grand Sierra Resort and Casino • Reno, NV

74d

About The Position

The VIP Service Representative provides VIP guest service by taking phone reservations for rooms, restaurants and entertainment. Determines comp qualifications for casino guests. Handles VIP check-in and check-out. Offers Executive Casino Host support. VIP event telemarketing. Responsible for stocking VIP in-office bar.

Requirements

• Casino experience is required.
• Previous hotel reservation experience preferred.
• Previous casino marketing experiences a plus.
• Four to six months practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Excellent communication skills both written and oral.
• Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.
• Must possess a strong attention to detail and presentation skills.
• Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, percent, and to create and interpret bar graphs.
• Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

Nice To Haves

• Proficient in Microsoft Office Products: Word, Power Point, Publisher, Outlook; expert in Excel.

Responsibilities

• Provides VIP guest service by taking phone reservations for rooms, restaurants and entertainment; determines comp qualifications for casino guests.
• Walk the casino floor to meet and greet new and established guests.
• Answer calls and process requests from guests. Make, return and follow up on calls to maintain proper communication with guests, and departmental staff.
• Use a computer to enter VIP reservations, limo requests, amenity requests, event reservations, hotel check in/out and evaluate tracked play.
• Make constant contact with both internal and external customers to provide optimal guest service.
• Handles VIP check-in and check-out.
• Offers Executive Casino Host support.
• VIP event telemarketing.
• Responsible for stocking VIP in-office bar.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Troubleshoot guest's concerns regarding data entered into our tracking system, answer questions and offer assistance to provide guest satisfaction.
• Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

Benefits

• Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card.
• Must be a minimum of 21 years of age.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

What This Job Offers

• Industry: Accommodation
• Number of Employees: 1,001-5,000 employees