VIP Representative

Rio Las Vegas•Rio Las Vegas, NV

2d•Onsite

About The Position

It is the responsibility of the VIP Guest Services Representative to provide exceptional personalized service and ensure all guests needs are met in a prompt and efficient manner. A VIP Guest Services Representative will assist high level casino guests from the time they arrive at the property to the time they depart, ensuring the guests expectations are exceeded. They have the ability to know all hotel/casino facilities and services, special events, and local attractions. A VIP Guest Services Representative must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times.

Requirements

Must be 18 years of age or older.
High school graduate or equivalent is required.
Strong Interpersonal and communication skills.
Self-starter with strong problem solving ability.
6 months experience in basic computer knowledge
Excellent oral and written communication in English.
Must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement.
Must be able to complete several tasks at once with accuracy.
Must be able to stand for entire shift (an average 8-hour shift).
Must be able to qualify for licenses and permits required by federal, state and local regulations.

Nice To Haves

Proficient in a second language would be beneficial.
One year experience in front desk or guest service field.

Responsibilities

Check-in Rio Rewards guests demonstrating VIP Service Standards and Assessment form requirements.
Greet high level guests as they enter in Registration, offer refreshments, engage in non-business related questions and expedite guest service processes.
Distribute mail and information noted in the system as directed by the Management.
Input same day room reservations via telephone/casino personnel, gathering relative information and obtaining all information from appropriate casino personnel when necessary.
Answer phones and assist with guest questions.
Provide concierge services for guests as requested and keep accurate logs of same. Reservations may include but are not limited to: spa appointments, shows, dinner, etc.
Arrange transportation and maintain appropriate log.
Prepare VIP arrival list and block rooms as they become available.
Ensure guest information (i.e.: address, phone, guest profiles and preferences) is updated and accurate at all times.
Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.
Maintain cleanliness of Registration area and report maintenance issues as they arise.
Assist with special projects when time permits.
All other job duties as assigned.