VIP Representative - Resort Services

Choctaw Nation of Oklahoma • Durant, OK

1d • $18

About The Position

As a VIP Call Center Representative, you will work
with Casino Hosts and our Player Development teams to ensure the sustainability
of our VIP clientele. The objective is to ensure all VIP calls are handled
respectfully while providing quality service. You will report to the Resort
Services Shift Manager or Operations Manager.

Requirements

• Excellent customer service skills
• Manage several tasks simultaneously while meeting guest requests.
• Ability to interpret guests’ Casino value
• Ability to provide a luxury experience while engaging in every conversation with guests and associates
• One (1) year experience in a VIP capacity in a high-volume+ luxury environment
• Two (2) years’ experience in a luxury hotel customer service environment

Responsibilities

• You will create the ultimate VIP experience by ensuring VIP guest reservations are complete and concise including-Hotel Reservations (Casino Rates, Direct Marketing, and Complimentary), VIP event RSVPs. Restaurant Reservations, and Spa and Cabana Reservations.
• Maintain a working knowledge of availability, qualifying criteria, room rates, locations, package plans, special features, information on all outlets, hours or operations, and multiple local attractions, to provide an unparalleled guest experience.
• Maintain a working knowledge of current service offerings, promotions, in-room offering, current product inventory levels, in-house activities, events, and travel conditions. Maintain awareness of departmental goals.
• Respond to guest’s requests, complaints, or inquiries promptly. Resolve all issues relevant to the guest experience to ensure the issues are addressed to management following policy and procedures.
• Process guest compliments following casino guidelines.
• Update guest’s information and maintain the confidentiality of guest and departmental information.
• Screen all requests to speak directly with a Casino Host.
• Support the Hotel/Casino, including Casino Hosts, Player Development, Call Center, and the Front Desk with the above-mentioned responsibilities.
• Perform other responsibilities as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed