VIP & Premier Access Agent - On Call

Fontainebleau Las Vegas•Las Vegas, NV

2d•$21•Onsite

About The Position

The VIP Premier Access Agent is responsible for providing personalized and seamless check-in experiences for VIP guests. This position plays a crucial role in offering exceptional guest service, coordinating exclusive amenities, and ensuring VIP guests receive a warm and attentive welcome upon their arrival.

Requirements

Must be at least 21 years of age
High School diploma or equivalent required
Proven experience in a guest service or hospitality role, with experience in VIP services or guest registration preferred
Excellent customer service, communication, and interpersonal skills, with a welcoming and professional demeanor
Detail-oriented with the ability to multitask and prioritize tasks efficiently
Familiarity with hotel registration procedures and the nuances of providing personalized VIP services
Proficiency in using hotel management systems and Microsoft Office Suite (Word, Excel, Outlook)
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Responsibilities

Greet VIP guests with a warm and courteous demeanor, ensuring a seamless and efficient check-in process upon their arrival
Coordinate and fulfill VIP guests' preferences and special requests, ensuring a highly tailored and memorable experience
Organize and coordinate the provision of exclusive amenities and services for VIP guests, such as room preferences, welcome gifts, and personalized arrangements
Handle sensitive and confidential information with the utmost discretion, respecting guest privacy and confidentiality
Engage with VIP guests to confirm reservations, clarify any special requirements, and anticipate their needs during the check-in process
Address any concerns or issues raised by VIP guests promptly and effectively, finding timely resolutions or escalating matters to relevant management
Build positive and lasting relationships with VIP clientele, ensuring their loyalty and satisfaction
Arrange all Concierge needs including booking dinner, spa, salon, and show reservations
Coordinate transportation requests for pick-ups and drop-offs
Collaborate with other hotel departments, including Casino Services, Front Desk, Sales, Entertainment, Nightlife, and Revenue Management to ensure a seamless and memorable experience for VIP guests
Monitor VIP guest feedback, satisfaction levels, and preferences to identify areas for improvement and opportunities to enhance the guest experience
Assist in implementing VIP loyalty and reward programs to enhance guest retention and satisfaction
Maintain the organization of the VIP pantry, including brewing coffee, doing dishes, polishing glassware, serving pastries and unloading stock inventory
Take refreshment orders and serve drinks to guests, ensuring prompt and courteous service
Maintain a good inventory of Oshibori towels, including folding and washing towels
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary