VIP Personal Shopper

Comme des Garcons•Los Angeles, CA

76d•$25 - $27

About The Position

Job Overview: The Personal Shopper in the VIP Client Services team at Dover Street Market plays a key role in nurturing relationships with our most valued clients, offering them a personalized, high-end experience. This position focuses on building lasting connections with VIP clients by delivering exceptional service and representing the brand as an Ambassador of Dover Street Market.

Requirements

Retail sales and expertise within a luxury business for at least 7 years
Specific understanding of the Comme des Garçons Fashion House, aesthetic, consumer, and sub-brands. Previous experience in selling CDG brands is beneficial
Specific understanding of all collections and stock availability at DSM
Client book of potential new business for DSMLA, as well as bringing existing clientele
Attendance and contribution to relevant trainings (i.e., clienteling, sales development, etc.) is beneficial
Language skills are beneficial
Knowledge of Retail Pro is beneficial
Experience as a Personal Shopper in luxury retail, hospitality, or lifestyle essential
Strong portfolio of VIP clients (at least $1.5m sales/year)
Commercially driven
Excellent client development and communication skills
Deep knowledge of the luxury market
A highly motivated and competent individual able to converse at all levels, both internally and externally, with staff and clientele.
A total self-starter able to set the standard by their own professionalism and attitude.
Holding and showing the capacity to shadow more junior members of staff when it comes to sales conversion. Having the ability to be an encouraging and professional mentor.
Must be energetic, self-motivated, and self-organized. Willing to do whatever is required to get the job done.
Structured and organized, but be approachable and have a flexible outlook.
Willingness to work hard and always have the intention to drive the business forward.
Being able to work on several tasks at a time.
Being capable of working to deadlines/ability to prioritize/optimal time management.

Responsibilities

Actively recruit high potentials and develop VIP relationships
Establish and manage portfolio of VIP clients
Actively communicate and provide knowledge of products, trends, and services to VIP clients
Help define action plans for each client and identify new business opportunities
Support team to build an acquisition strategy and actively recruit high potentials
Host client engagement activities and network at VIP events to develop potential clients
Support the store in driving a client-centric mindset
Deliver exceptional client service
Ensure all Dover Street Market standards are maintained
Represent Dover Street Market as an Ambassador of the brand
Ensuring the very best levels of customer service at all times
Selling, directing, and driving sales
Offering a personalized shopping and styling experience to our clients
Ensuring that customers are added to the DSMLA Database
Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMLA
Maintaining a Customer Book of key clientele and VIP’s
Leading by example when it comes to follow-up and clienteling.