VIP New Business Associate

Underdog Sports

118d • $77,000 - $85,000

About The Position

As a VIP New Business Associate, you will build and create relationships with prospective players, driving the success of our premier VIP engagement program. Grow and establish a strong VIP user base and build customer loyalty with users in key states. Execute strategies to acquire new players, successfully onboard them onto the platform and spark their engagement. Gather and analyze player activity and feedback to support platform improvements and identify new opportunities. Oversee all aspects of player relationships, including organizing local events, maintaining regular communication, and handling any escalations. Implement all VIP policies and guidelines, with a strong emphasis on responsible gaming practices.

Requirements

• Minimum of 3 years of experience in a customer facing role, such as Sales, Account Management or within the Retail or Restaurant Industry.
• Proactive self-starter with a strong bias toward action and results.
• Excellent communication and interpersonal skills.
• Strong analytical skills to make informed decisions based on data and trends.
• Passionate about sports and gaming.
• Ability to travel within your assigned state and work nights and weekends.

Nice To Haves

• Corporate level account management experience.
• Experience in the sports, gaming or entertainment industry.

Responsibilities

• Build and create relationships with prospective players.
• Drive the success of the VIP engagement program.
• Grow and establish a strong VIP user base.
• Build customer loyalty with users in key states.
• Execute strategies to acquire new players.
• Successfully onboard new players onto the platform.
• Spark engagement among new players.
• Gather and analyze player activity and feedback.
• Support platform improvements and identify new opportunities.
• Oversee all aspects of player relationships.
• Organize local events and maintain regular communication.
• Handle any escalations.
• Implement all VIP policies and guidelines.

Benefits

• Unlimited PTO (extremely flexible with the exception of the first few weeks before & into the NFL season).
• 16 weeks of fully paid parental leave.
• $500 home office allowance.
• A connected virtual first culture with a highly engaged distributed workforce.
• 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level