VIP Nation Intern

Live Nation Worldwide•Nashville, TN

1d•Hybrid

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE POSITION – VIP NATION INTERN Are you looking for an exciting internship experience? Our paid Internship Program provides real-world experience for students who are interested in the live entertainment industry. After finishing this program, you will have gained broad experience in various aspects live entertainment business. You can also expect to apply your academic learning to real-world situations and cultivate your leadership, problem-solving, and communication skills. This is a part-time position, up to 25 hours per week.

Requirements

Currently enrolled in an accredited College or University; Preferably in a field related to the internship you are applying for
Recent Graduate, Junior or Senior standing
Due to the nature of the position, candidates must be at least 18 years of age
Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs. and occasional sitting.

Nice To Haves

Previous experience preferred (school, internship, or professional)
Creative thinker and problem solver
Excellent verbal, written, and interpersonal communication skills
Acute sense of judgment, tact, and diplomacy
A strong sense of teamwork and ability to execute programs

Responsibilities

Deliver exemplary customer service to maintain customer loyalty
Answer inbound calls or emailed inquiries to resolve our customer concerns
Liaise between VIP Nation staff and customers including communicating VIP itineraries, creating guest lists, and other logistics for VIP events
Support creation and execution of social media campaigns & strategy
Assist in reporting VIP sales and managing ticket inventory
Manage and file customer refunds and charge backs
General office duties including:  filing invoices, customer waivers, refunds, scanning, copying, checking the mail
Research for VIP programs as needed
Maintain VIP Nation Info calendar
Proficient in merchandise shipping projects using UPS, USPS or our fulfillment partners
Document and update records through our databases
Contact Venues to obtain information regarding lounge spaces and other VIP package elements
Warehouse inventory and maintenance assistance as needed
Unpack road cases as needed
Final internship project will be assigned at the beginning of the internship program to be presented at the end