VIP Manager

Loews Hotels • Orlando, FL

4d

About The Position

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more Admission and discounts at Universal Studios Florida, Islands of Adventure and Volcano Bay. One free meal per shift On-site dry-cleaning; complimentary uniform dry cleaning What We’re Looking For: An experienced and service-focused VIP Manager to lead the end-to-end guest experience for high-profile and VIP guests at one of our core properties. Overseeing the daily operation of the VIP Services team—including the VIP Coordinator and Lobby Ambassador—you will take ownership of all touch points that contribute to an exceptional, personalized stay. This is a strategic and guest-facing role requiring a high level of coordination, discretion, and cross-functional collaboration. Ideal for a hospitality professional ready to take full department ownership while continuing to grow as a people leader. Who You Are: Accountable and proactive, with a strong sense of ownership for both team and guest outcomes. A service leader who inspires others through consistency, integrity, and high standards. Naturally collaborative, building strong relationships with colleagues across the hotel. Solutions-oriented and resilient, with the ability to stay calm and responsive in high-pressure moments. Focused on service enhancement and operational excellence, always looking for opportunities to improve. Veterans and military spouses encouraged to apply. Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

• Minimum 3 years of experience in a luxury hotel, resort, or high-end hospitality environment.
• At least 2 years of direct experience supporting high-profile or VIP guests.
• Demonstrated ability to lead by influence and example, with strong cross-functional communication
• Experience working closely with guest services, Rooms Division, or concierge functions.
• Proficiency in property management systems required, experience with OPERA preferred

Nice To Haves

• At least 1 year of leadership experience preferred.

Responsibilities

• Oversee daily operations of the VIP Services department, managing and supporting the VIP Coordinator and Lobby Ambassador.
• Serve as the primary point of contact for VIP and high-profile guests throughout their stay
• Coordinate all aspects of the VIP guest journey, including pre-arrival planning, in-stay service, amenities, and post-departure follow-up.
• Lead VIP arrival meetings and share relevant guest information with cross-functional teams to ensure consistent service delivery.
• Partner with departments including Front Office, Housekeeping, F&B, Security, and Sales to execute elevated guest experiences.
• Maintain and enhance guest profiles, ensuring accuracy and alignment with preferences and service history.
• Respond to and resolve guest concerns with professionalism, empathy, and urgency.
• Support hotel initiatives and activations tied to VIP engagement, amenities, and loyalty programming.
• Monitor departmental supplies, amenity inventory, and daily readiness.
• Maintain scheduling, basic reporting, and administrative oversight for the VIP team.
• Provide leadership coverage as needed, including Manager-on-Duty support
• Uphold the highest level of confidentiality and discretion in all guest and team interactions
• Maintain flexibility to work evenings, weekends, and holidays in alignment with business needs.
• Other duties as assigned.

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Admission and discounts at Universal Studios Florida, Islands of Adventure and Volcano Bay.
• One free meal per shift
• On-site dry-cleaning; complimentary uniform dry cleaning

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees