VIP Manager

Hyatt

8d•$70,000 - $80,000•Onsite

About The Position

Wee to Alila Ventana Big Sur, w the sky, sea, mountains, and redwoods converge to create a place of unmatched beauty and tranquility. Our luxury resort embodies inspiration, connection, and authenticity, offering intuitive and personalized service that makes every guest experience unique. We seek passionate individuals who excel in hospitality and teamwork, creating an atmosp of warmth, trust, and excellence. At Alila, a Hyatt Hotels brand, we believe in delivering service that is both meaningful and unexpectedly exceptional. The VIP Manager plays a central role in creating unettable, deeply personalized stays for our most discerning guests and villa owners. This position leads and enhances the full VIP journey — from pre-arrivalmunication and special arrangements to in-stay experiences and post-departure follow-up. This leader partners with multiple departments across the resort to ensure our VIP guests receive seamless, anticipatory service that reflects Alila Ventana Big Sur's Forbes 4-Star and Michelin Key standards. In addition to overseeing VIP services, this position supports and guides the Experience and Concierge team in delivering thoughtful and elevated guest interactions.

Requirements

Previous hotel supervisory or management experience required
Familiarity with concierge and guest service responsibilities required
Excellentmunication and interpersonal skills
Proven leadership abilities with a passion for developing and supporting team members
Ability to build positive, effective relationships with colleagues across multiple departments
Valid driver's license required
Flexible schedule required, including weekends, evenings, and holidays
Ability to stand, walk, and move throughout the resort for extended periods
Must be able to lift up to 50 pounds occasionally
Ability to work both indoors and outdoors in varying weather conditions

Nice To Haves

Luxury resort or Forbes-rated property experience preferred

Responsibilities

Manage all aspects of the VIP guest experience, including special requests, amenities, and surprise-and-delight moments.
Serve as the primary contact for villa owners and repeat guests to ensure a consistent, high-touch service experience.
Partner with departments including Front Office, Housekeeping, Culinary, Spa, and Events to align on guest preferences and experience details.
Coordinate transportation, excursions, and customized experiences across Big Sur and surrounding regions.
Communicate guest needs and preferences clearly and proactively with operating teams.
Assist in training and guiding concierge and guest service team members.
Act as Manager on Duty when assigned and maintain a warm, visible presence throughout the resort.
Support operationalanization through detailed note-taking, guest profile updates, and internal reports.