VIP Manager - Italian speaking
About The Position
We’re on the lookout for an experienced and passionate VIP Manager for the Italian-speaking market — someone who genuinely LOVES the igaming world, thrives on player engagement, and is driven by results. Fluency in Italian at a native level is essential for this role, as you’ll be communicating daily with high-value players via phone, chat, and email — creating tailored promotions, building strong relationships, and providing a premium experience. Exceptional communication skills are a must! The role is based in Warsaw, Poland and offers a salary of up to €36K plus a comprehensive bonus of up to €5K/m depending on KPIs.
Requirements
- Native Italian speaker with exceptional written and verbal communication skills in Italian
- Fluency in English (spoken and written)
- 2+ years of hands-on experience managing VIP players in igaming / online casino
- Prior work with the Italian igaming market is a must — salary will be based on level of experience
Nice To Haves
- Experience with Sportsbook VIPs is a plus
Responsibilities
- Build and maintain strong relationships with VIP clients via chat, email, and phone
- Handle and resolve VIP-related issues with care and efficiency
- Organize and attend streamed and live events to meet VIP players
- Contribute actively to the development of VIP programs and engagement strategies
- Monitor and evaluate VIP player segments and performance metrics
- Ensure KPIs are consistently met or exceeded
Benefits
- Salary of up to €36K
- Comprehensive bonus scheme — up to €5,000/month
- Office-based role in Warsaw
- Great work environment and a range of additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
