VIP Manager Geman Speaking Gaming

Multilingual International Recruitment Ltd•Town of Malta, NY

10d

About The Position

We are seeking an experienced German-speaking VIP Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value. This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth.

Requirements

Minimum 1 year of experience as a VIP Manager or in a similar role within the iGaming industry
Proven experience managing VIP portfolios and consistently achieving KPIs
Strong understanding of player behaviour and lifecycle management
Excellent communication and interpersonal skills; confident, engaging, and discreet
Data-driven mindset with the ability to interpret performance metrics and act strategically
Passion for online gaming, customer service excellence, and delivering premium player experiences

Responsibilities

Build and nurture long-term relationships with a portfolio of VIP players
Monitor daily player activity to identify retention, reactivation, and growth opportunities
Deliver proactive, highly personalised service via phone, email, and messaging platforms
Analyse player data to identify trends, opportunities, and potential churn risks
Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience
Design and coordinate tailored bonuses and offers aligned with player value
Provide feedback and insights to support the ongoing development of the VIP strategy