VIP Lounge Server

SPS-North America • New York, NY

11h • $21 - $21

About The Position

Top of the Rock isn’t just a destination; it’s one of New York City’s most iconic experiences. As a VIP Lounge Server, you are the face of personalized service for our most distinguished guests. You’ll create a seamless, welcoming experience in the VIP Lounge, ensuring each visitor feels valued and attended to during their visit to one of New York City’s most iconic attractions.

Requirements

• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced, guest-focused environment
• Ability to work independently and take initiative
• Excellent communication and teamwork skills
• Friendly, approachable, and professional demeanor
• Comfort using computer systems and POS or lounge management tools
• High School Diploma or equivalent required
• 1–2+ years of customer service or related experience preferred
• Flexible availability, including weekends and holidays
• Professional appearance and adherence to company standards
• Ability to lift/move up to 40–60 lbs. and operate equipment as needed
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Visual acuity for both close and distance tasks, including reading monitors and registers

Nice To Haves

• Prior customer service or observation deck experience is a plus

Responsibilities

• Welcome and assist VIP guests with a professional and friendly demeanor
• Serve beverages and provide storage for personal items
• Share information about the Observation Deck and the Top of the Rock experience
• Address and resolve guest inquiries or concerns, ensuring satisfaction
• Maintain a clean, stocked, and well-organized lounge environment
• Implement personalized service for repeat VIP guests to enhance guest satisfaction
• Follow all company policies and procedures
• Assist leadership with operational projects or special initiatives as needed

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED