VIP Lounge Representative - MGM Grand

MGM Resorts • Las Vegas, NV

16h • $22

About The Position

As a VIP Lounge Representative at MGM Grand, you will enhance the guest experience with your friendly smile and exceptional service. By connecting with guests and understanding their unique stories and needs, you will take ownership of their experience and create memorable WOW moments that they will cherish long after their stay!

Requirements

• 1+ years of guest service experience required
• 1+ Years of Prior Relevant Experience

Nice To Haves

• Front Desk or Concierge experience Preferred

Responsibilities

• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
• Resolve guest bills with casino hosts for any additional food, beverages or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals
• Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed