VIP Lounge Representative-On Call (Caesars Palace LV)
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About The Position
As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. In addition ensuring every arrival is prepared for from having the room ready and inspected, amenity and all corresponding notes and gifts are sent, any packages for the guest are delivered to the room prior, all messages for guest are accounted for and delivered. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP's. Additionally, Agents are resources for all guest questions and are empowered to assist VIP's when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guest. Agents are expected to make pre arrival, social and post stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting. All Nobu hotel guest are to be personally welcomed to the hotel and escorted to the Nobu Hotel registration or directly to their room.
