VIP Lounge Host - Hollywood Palladium

Live Nation Entertainment • Los Angeles, CA

5d • $18 - $22 • Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. Within this world, The Vinyl Room represents a signature premium experience as a Japanese-inspired listening lounge and elevated hospitality environment where analog sound, curated design, and exceptional service meet. Featuring a built-in DJ booth, vinyl-lined walls, intimate lighting, and a refined food and beverage program, The Vinyl Room offers a sanctuary of warmth and exclusivity inside the iconic Hollywood Palladium. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO ● Serve as the first and most important point of contact for Vinyl Room guests, members, and high-profile clients. ● Greet every guest with warm, composed professionalism that reflects the listening lounge aesthetic. ● Manage guest flow, check-ins, and seating assignments with precision to maintain ambiance and service rhythm. ● Provide guidance to guests on Vinyl Room amenities, programming, menu offerings, and exclusive experiences within VR and Palladium. ● Proactively upsell premium seating, membership upgrades, and nightly lounge access to concert patrons both inside and outside the venue. ● Track upsell conversions and communicate opportunities to the Ops Director for nightly reporting. ● Maintain the appearance of the lobby, check-in area, and entry pathways to meet Vinyl Room standards. ● Relay membership inquiries, VIP notes, and guest feedback to Operations Director and marketing teams. ● Give proper recognition to Live Nation Executives, Members and VIP clients to instill appreciation for their membership and patronage. ● Coordinate operations on night of shows with Ops Director, servers and security. ● Maintain articulate vocabulary with the ability to adapt and socialize with the current audience. ● Maintain exemplary and professional grooming standards.

Requirements

• High School Diploma or equivalent.
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving.
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
• Ability to diffuse possibly volatile situations with tact and diplomacy.
• Must have a flexible schedule.

Nice To Haves

• Experience in selling memberships or upsells.
• Background working with high-end, VIP clients or members of a social club.
• Appreciation of music.

Responsibilities

• Serve as the first and most important point of contact for Vinyl Room guests, members, and high-profile clients.
• Greet every guest with warm, composed professionalism that reflects the listening lounge aesthetic.
• Manage guest flow, check-ins, and seating assignments with precision to maintain ambiance and service rhythm.
• Provide guidance to guests on Vinyl Room amenities, programming, menu offerings, and exclusive experiences within VR and Palladium.
• Proactively upsell premium seating, membership upgrades, and nightly lounge access to concert patrons both inside and outside the venue.
• Track upsell conversions and communicate opportunities to the Ops Director for nightly reporting.
• Maintain the appearance of the lobby, check-in area, and entry pathways to meet Vinyl Room standards.
• Relay membership inquiries, VIP notes, and guest feedback to Operations Director and marketing teams.
• Give proper recognition to Live Nation Executives, Members and VIP clients to instill appreciation for their membership and patronage.
• Coordinate operations on night of shows with Ops Director, servers and security.
• Maintain articulate vocabulary with the ability to adapt and socialize with the current audience.
• Maintain exemplary and professional grooming standards.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees