VIP Lounge Assistant Manager - Bellagio

MGM Resorts International

6d

About The Position

The VIP Lounge Assistant Manager at Bellagio sets the stage for an exceptional guest experience through warm, welcoming service. By understanding each guest’s unique story and needs, this role takes ownership of the experience to create WOW moments and lasting memories that extend far beyond the guest’s stay.

Requirements

• High School Diploma or GED required
• 2+ years of prior relevant experience required

Nice To Haves

• 1+ years of prior relevant experience in VIP Services, Front Desk, and/or Concierge roles preferred

Responsibilities

• Assume full responsibility for the department in the absence of director or department head
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
• Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
• Oversee quality hiring, training, and succession planning processes that encompasses the Company’s diversity commitment
• Ensure department standards for correct charging, postings, collecting payments, handling cash and credit transactions, and balancing of all cash and cash equivalent transactions
• Ensure hotel property and equipment is properly used and maintained
• Supervise VIP Representatives work performance and apply progressive discipline when appropriate
• Submit payroll for VIP staff and track attendance reports
• Order supplies for the department as necessary

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED