VIP Host

DraftKings • Hoboken, NJ

433d • $60,800 - $76,000

About The Position

As a VIP Host at DraftKings, you will be responsible for overseeing and nurturing relationships with the company's most engaged players. This role involves executing the VIP engagement strategy, understanding player needs, and fostering loyalty to enhance the overall player experience. You will play a crucial role in driving brand advocacy and ensuring high levels of customer satisfaction.

Requirements

• Experience with sports betting, gaming economies, and player behavior.
• 3+ years of experience in a customer-facing role.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Analyze data and trends to make quick and confident decisions.
• Willingness to travel and work nights and weekends.

Responsibilities

• Create strong, authentic, and trusted player relationships.
• Exceed engagement and service level performance targets.
• Assist in reactivation efforts to re-engage inactive users.
• Effectively distribute an allotted promotional budget.
• Compile player feedback to support improvements to the platform and identify commercial opportunities.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

Benefits

• Bonus opportunities
• Equity options
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed