Vip Host - novelle

Mohegan Sun • Montville, CT

406d

About The Position

The VIP Host position at Mohegan Sun is responsible for managing reservations, welcoming guests, and ensuring a smooth seating process in accordance with departmental policies. This role involves direct interaction with guests, providing information about restaurant and nightlife operations, and promoting upcoming events to enhance guest experiences.

Requirements

• Previous guest service experience
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel and Outlook

Responsibilities

• Makes reservations via the Nightpro and Open Table systems
• Coordinates all guest seating in accordance with front of house operations
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait times and minimums
• Assists in keeping general admission and VIP lines in order
• Answers phones, assists guests and takes messages for management
• Communicates effectively with sales and catering management regarding large party inquiries
• Answers guest questions concerning restaurant and nightlife operations
• Interacts with all guests and team members throughout service
• Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations
• Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet
• Assists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: No Education Listed