VIP Hospitality Host

Landry's • Cripple Creek, CO

240d • $22 - $23

About The Position

Earn up to $3000 in Quarterly Bonus's. Generate a customer awareness of the 24KT Club member program as well as any upcoming special events, promotions, and specifically VIP events. Builds close relationships with VIP and hosted-level customers through personal contact by phone and in-person with the goal of generating additional and profitable gaming revenues. Meet and greet customers at the Casino Host desk, on the casino floor, the hotel front desk, at special events and during promotions. Candidates must possess a truly exceptional and unwavering commitment to providing the best possible customer experience for our best casino guests.

Requirements

• Must have a Colorado Support Gaming License.
• High-School Diploma or GED required.
• One (1) to three (3) years of professional experience in customer service role.
• Proficiency with MS computer programs, and comfort learning new programs.
• Prior casino experience is preferred.
• Experience with Ballys CMP preferred.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• Ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationships with all individuals.
• Must be highly proficient in Microsoft Office including Word, Excel and Outlook.
• Ability to work overtime and irregular hours and occasionally travel.

Responsibilities

• Coordinate coding of players to casino hosts per established business rules.
• Assist Player Development team in coordinating and executing special events for VIP players.
• Maintain knowledge of all special events and promotions.
• Assist with player transportation, hotel booking and amenity requests as assigned.
• Assist with off-property events.
• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations.
• Deliver a positive, courteous and professional guest service experience.
• Build and maintain relationships with Pit managers & supervisors, Slot managers & supervisors, hotel operations and any relevant support staff.
• Coordinate and support execution of on and off property VIP events as requested.
• Master knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment and general property information.
• Maintain a clean, safe, hazard-free work environment.
• Safeguard the confidential information of all employees, department and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Ensure prompt and discrete notification to senior management of any observation of illegal acts and/or internal ethics violations.
• Willingness to work flexible schedules, including nights, weekends and holidays.

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.
• $.75 fuel discount per gallon at Gas N Roll.
• Discounted Bus Tickets.
• Employee Engagement Platform.
• Free Membership to Cripple Creek Parks and Rec Gym.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED