VIP Hospitality Host

Caesars Entertainment • Saint Louis, MO

122d

About The Position

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Requirements

• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Must be able to obtain and maintain a Missouri Gaming License.
• Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

Nice To Haves

• Completion of a high school diploma or equivalent.
• One to three years progressive casino, marketing or sales related experience, or an equivalent combination of training, education and experience.

Responsibilities

• Responsible for maintaining close ties with targeted guests through personal contact on property.
• Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
• Handles and resolves player problems.
• Responsible for maintaining goodwill with all guests.
• Ensures guests are aware of events and supports execution through attendance and follow-up.
• Provides complimentaries according to established guidelines and sound business practices.
• Complies with state and local regulatory requirements.
• Builds relationships with target players through CIS and SFMS systems.
• Leverages property amenities/programs to targeted players.
• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
• Uses proactive discretionary comp'ing to encourage repeat patronage.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Works with team members to achieve common goals.
• Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains confidentiality of all players accounts.
• Maintains security and confidentiality of files record and lists.
• Performs other duties as assigned by management.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED