VIP Guest Service Agent, Caesars Tower
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About The Position
Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, continually striving to attract the best talent to deliver extraordinary experiences for our guests. We are looking for extraordinary VIP Guest Service Agents who are passionate about creating memorable experiences for guests to join our new Hotel VIP Team at Caesars New Orleans! Our brand-new hotel tower, Caesars and Nobu Hotel, will open early Fall 2024! If you have the skills to provide outstanding hospitality and a fun welcoming environment for every guest every time, apply today! Hotel VIP Guest Service Agents are the primary point of contact for our distinguished guests, ensuring their stay is exceptional and tailored to their needs. This role involves registering VIP guests upon arrival, settling room accounts upon departure, following up and assisting guests with accommodation throughout their visit while working closely with related departments to ensure an extraordinary guest experience. The ideal candidate must maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. The responsibilities include anticipating guests' needs, responding promptly, maintaining positive guest relations, resolving guest complaints, and monitoring cleanliness and organization of assigned work areas. Additionally, the agent must communicate services and amenities of the hotel to guests, document all guest requests, and comply with hotel grooming standards. This position requires a commitment to delivering Family-Style Service at every turn, ensuring that every guest feels valued and appreciated during their stay.
