VIP Growth Manager

Hard Rock Digital•Hollywood, FL

About The Position

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? We’re looking for a VIP Growth Manager to lead, mentor, and grow a team of VIP Growth Specialists. This role will oversee strategy, execution, and performance for attracting, retaining, and engaging high-value players within our online gaming platform. The Manager will also collaborate closely with our partner property and affiliate partners to expand the reach and success of our VIP program.

Requirements

Must be based in Florida.
Minimum 5 years of experience in the gaming, iGaming, hospitality, or entertainment industry.
2+ years of proven leadership/management experience overseeing a sales or account team.
Strong ability to build, motivate, and coach teams in a fast-paced, target-driven environment.
Excellent communication, negotiation, and relationship-building skills with internal teams, external partners, and high-value clients.
Demonstrated experience working with affiliate partners or property-level teams to drive business growth.
Data-driven mindset with experience in reporting, forecasting, and KPI tracking.
Willingness to embrace a “no job too small” mentality while maintaining strategic oversight.

Responsibilities

Lead and manage a team of VIP Growth Specialists, including hiring, training, coaching, and performance management.
Develop and oversee strategies for sourcing, onboarding, and retaining high-value players.
Build and maintain strong working relationships with partner property teams and affiliate partners to grow business opportunities and player pipelines.
Partner cross-functionally with marketing, product, and operations to create scalable VIP engagement strategies.
Act as point of escalation for complex or high-stakes VIP player interactions.
Analyze player data, team performance, and market trends to identify growth opportunities and refine strategies.
Represent Hard Rock Digital at industry and partner events to enhance brand presence and expand the VIP network.
Champion a culture of accountability, customer focus, and continuous improvement within the team.